Home Affairs Umgeni Staff Commended

This letter was written by D Boardwin, and sent to Berea Mail.

My passport expired on 19 June and I had to renew both my partner’s and mine simultaneously.

After having read so many negative comments about Home Affairs I was pretty apprehensive about going through the process and this is where my whole perception of Home Affairs changed.We visited the Home Affairs in Umgeni Road on Tuesday, 13 August at 8.30am and by 10.30am we were out with the 100 others before us. This they achieved notwithstanding being short of one camera,which is the most time consuming part of the process. The staff were very courteous and very organised and efficient.

The only negative comment I have to make is in respect of some people who sat in the queue of seats just moaning every step of the way – of the 100 or so there were four or five at the most who just couldn’t handle sharing the queue with anyone else. I guessed that this small minority were spoilt in the past (prior 1994) and that should explain everything.

On Monday, 19 August, four working days after I applied, I received an SMS informing me that the passports were ready for collection. At 11.45am we entered the Home Affairs Collections Division and by 12pm we were back in our car.

Need I say more – I believe that South Africans must accept that things have changed and its time for them to change with the times.

Home Affairs Umgeni Offices have my vote of confidence. We need to be more supportive and positive. Churchill once said that “if you nothing good to say, then don’t say anything.”


For information as to how Relocation Africa can help you with your Mobility, Immigration, Research, Remuneration, and Expat Tax needs, email, or call us on +27 21 763 4240.

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SA Home Affairs: Budget Cuts Will Not Results in Office Closures

The South African Department of Home Affairs says that compulsory budget cuts will not mean it has to close any of its offices, but will have a “negative impact on the filling of some posts”.

Minister of Home Affairs, Aaron Motsoaledi, confirmed his department was facing compulsory budget cuts in reply to a Parliamentary question from the DA’s Joseph McGluwa.

“Budget cuts will have a negative impact on the filling of some posts, but we are not envisioning closure of any Home Affairs office,” he said.

Details of the cuts are contained in a document published by National Treasury in June. The paper provides national departments and public entities with guidelines of how to prepare their budget submissions.

It refers to a compulsory budget baseline reduction scenario of:

  • 5 percent in 2020/21;
  • 6 percent in 2021/22; and
  • 7 percent in 2022/23.

Departments must show how they can make cuts with the least impact for service delivery, and must suggest “non-priority programs and projects to be scaled down or closed.


For information as to how Relocation Africa can help you with your Mobility, Immigration, Research, Remuneration, and Expat Tax needs, email, or call us on +27 21 763 4240.

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Opinion: Home Affairs Needs Attention

Various ward councillors and officials in the Randburg area held a site visit at the Randburg Department of Home Affairs on 8 April.

There they met with the management of the department to discuss the current state of the facilities.

In the past year, ward councillors worked hard to improve the parking area for visitors to the department. “There is still no proper waiting area for those who are coming to apply for their IDs, birth and marriage certificates,” said Ward 104 councillor Mike Wood.

Constituency Head Kate Lorimer said, “This particular home affairs covers a vast area of Johannesburg. We are all aware of how low the morale of the staff members are at the Randburg Home Affairs, and it tends to provide an unhappy experience for those coming to apply for various documents. There is an important project that needs to be undertaken by the government to upgrade this very busy Home Affairs.”

Wood continued, “In ward 104, I and my fellow ward 102 councillor David Potter are working hard to get this facility sorted out. Home Affairs have been in the press lately for all the wrong reasons, and this one is a prime example. The toilets and the kitchens are in a diabolical state, and the Department of Home Affairs needs to step up to the plate. The working conditions for staff leave a lot to be desired.”

Wood stated that the main aim of the visit was to see how facilities could be upgraded for both staff and visitors to make sure that the experience of coming to home affairs is a pleasant one for all.

Wood also said that there is a budget to improve both the Roodepoort and Randburg departments, but nothing has come to fruition as of yet.

“We need to start with improving the basics, for instance, waiting areas and abolition facilities. The services themselves are good, so good in fact that more and more people from the surrounding areas are making use of this home affairs and not ones closer to them,” Wood added.

During the meeting with home affairs officials, any plans to upgrade the facilities would take place during this financial year.

“Unfortunately, as ward councillors in this regard, we don’t have the power to physically handle the matter ourselves, and all we can do is push the Department of Home Affairs itself to take action.”

Member of the Provincial Legislature in Gauteng Makashule Gana added, “Another important issue to raise is the fact there are over 3 500 identity documents waiting to be collected. With huge elections just around the corner, we urge the community to collect their IDs to make sure they can vote on voting day.”


For information as to how Relocation Africa can help you with your Mobility, Immigration, Research, Remuneration, and Expat Tax needs, email, or call us on +27 21 763 4240.

Sources: [1], [2]. Image sources: [1], [2].

The Department of Home Affairs Visa Application Center Holiday Season Closing Dates 2017

VFS will be closed on certain days during the Holiday Season.

2017/2018 Holiday Season closures

  • VFS final day of submissions for 2017: 20 December
  • Only collections will remain open: 21, 22, 27, 28, 29 December
  • Collection timings: 08h00 to 14h00
  • Christmas and Boxing Day (25 and 26 December): Closed
  • New Year’s Day (1 January 2018): Closed
  • VFS Closed: 2 January 2018
  • VFS to reopen for submissions: 3 January 2018

For more information, visit:

For information on how Relocation Africa can assist you with your Immigration needs, contact Tracy via:, or on +27 21 763 4240.

New Zimbabwean Exemption Permit (ZEP)


Are you a Zimbabwean citizen living in South Africa?

A four-year non-renewable permit regime for Zimbabweans based in South Africa, under the dispensation termed Zimbabwean Exemption Permit (ZEP)

Conditions for the ZEP:

Entitles the holder to work, study and, or to conduct business.

Does not entitle the holder the right to apply for permanent residence, irrespective of the period of stay in SA.

It is not renewable or extendable.

Implementation of ZEP is as follows:

  • The ZEP is open for valid ZSP permit holders only.
  • Cut-off date for submission of applications is 30 November 2017.
  • An administrative fee of R1090,00 will be charged by the VFS centre.
  • ZEP permits will be issued for a maximum period of Four (4) years, effective from 01 January 2018 and expiring on 31 December 2021, notwithstanding the date of application.
  • Thereafter applicants will be allocated appointments for the required submission of fingerprints and supporting documents to VFS, from 01 October 2017.
  • More information is available on the VFS website:

The new Zimbabwean Exemption Permit (ZEP) project will begin on 15 September 2017.

According to the VFS Operation Centre, they are working on the online application process. We therefore recommend that you attempt to complete your online application form on Monday, 18 September 2017.

For a service fee of R1000,00 + 14% vat, Relocation Africa will assist you with completing the online application form, scheduling an appointment, and ensuring that the required documentation is correct.

If you require advice or assistance with the application process, please contact Tracy on +27 21 763 4240 or via