Relocation Africa provides mobility assistance across Africa to assist new arrivals and their families and help them to overcome concerns, frustrations or problems.
To ensure the success of the mobility programs offered Relocation Africa provides:
- A full complement of African services and country-specific programs that answers the needs of your relocating employees
- Business location advisory services
- Professional consulting services to ensure maximum savings to the client
- Technology to keep your managers informed with real-time data, on-demand reporting, and issue resolution information
- A personally-assigned relocation consultant to each employee around the clock
- A personally-assigned relocation professional to each client
We are striving to embrace the unknown and paving the way for an enjoyable relocation experience.
Guiding you through Global Mobility
Get the most out of your Global Mobility investment and let us help you tie it all together. Our expert team provides advisory services including:
- Designing your Global Mobility policies, adapted to the African reality
- Drafting your delivery models for the most optimal service delivery to your assignees
- Cost optimization and transparency combined with excellent employee experience
- Finding the best partners to deliver your services in Africa and beyond
- Sparring, coaching, and training of your Global Mobility team members operating in or in close cooperation with your African offices
Relocating has been identified in third position on the Life Stress Scale, so supporting and facilitating assignees during relocation assignments has proved to be a vital and most welcomed service. Our Mobility Division provides Family Assistance and Transition Support Program which minimizes stress and ensures the general wellbeing of the family. This results in a successful and beneficial relocation for the employee and ultimately for the employer as well.
Preparation prior to travel
The assignee will complete a needs analysis questionnaire and, based on this, our team will prepare an itinerary for the pending visit and research areas that have been hightlighed in the Needs Analysis to ensure our services offers a full experience for the assignee and family. The completed itinerary will be forwarded to the assignee prior to their departure from their home country. The itinerary will include all criteria specified in the needs analysis questionnaire and provide a level of flexibility for the assignee and family to request some changes.
Orientation / preview trip
A Relocation Africa consultant will accompany the assignee on a personalised preview trip. The focus is to familiarise them with the work environment, local living conditions, visit suitable residential neighbourhoods, schools (if required), civic amenities, etc. This provides a comprehensive overview of the cultural and socio-economic climate of the city and country into which they will be relocating. The trip will include viewing houses and/or apartments and schools which match the criteria specified in the needs analysis questionnaire.
The services range from Temporary Accommodation, Short Term Accommodation, as well as long term property searches The search can extend to include the purchase of property however, the fees and services differ from the regular long term property search. The services aim to ensure that the search is done in accordance with the Needs Analysis and areas viewed to suit these specified needs. The property services includes the introduction of domestic help, landscaping and garden services, pool and property maintenance, home security, property and tenancy management services. It can also include interim accommodation solutions such as hotels, B & B’s or self-catering facilities.
Our mobility division provides introductions to appropriate primary, secondary and tertiary educational institutions. This is focused to meet the needs of the assignee and the family as stipulated in the needs analysis questionnaire. The consultant will advise the assignee of the relevant paperwork and documentation required (e.g.: immunizations, certificate of residency etc.). And ensure that the children have all the required uniforms and stationary for starting at their new school.
To facilitate our corporate clients our team will co-ordinate with international movers (ideally FIDI approved members) for the movement of their assignees household goods . The benefit for offering this is that the corporate receives one vendor and cost benefits as we are able to negotiate the moves with the best providers available. Our team also has experience in the moving industry and is able to assist in driving costs down for the corporate client. Once a moving specialist has been selected by the assignee to move their household goods, vehicles, pets etc. The Mobility Team continues to manage the move thereafter and thus the time spent on the relocation process does not impinge on corporate time.
Settling in Services
This program is designed to acclimatise assignees with the local area and to familiarise them with local facilities such as shopping centres, sports centres, medical facilities, police stations, libraries and various local authorities. This service provides assistance with the registration for local services. Our consultants offer extremely useful tips on mundane things and small day-to-day issues (e.g.: traveling times and traffic bottlenecks, alternate routes in peak hour traffic, safe and unsafe areas after certain hours, who to approach and not to approach for help or directions, precautions taken when using an ATM, etc.). The service extends to physically opening bank accounts, registering for utility services etc.
Our mobility team will advise the assignee on the relevant documentation required by the local authorities on departure from the host country. The consultant will negotiate the return of deposits with regards to their rental property. Through the use of a property inventory they will assist the assignee to avoid any potential legal claims over the condition of that property. Other services include and utility disconnections.
Most repatriates have a corporate relocation policy which needs to be followed from the time of departure through to the repatriation in the home country. Relocation Africa’s consultants are able to provide a comprehensive explanation and interpretation of the policy, and to assist the assignee with the best implementation thereof.
Repatriation transition support
Reverse culture shock can be more difficult to manage than the challenges of adapting to a new country. There are many professional programs available developed to assist with the reintegration from host to home country. The three major areas of adjustment are personal, professional and organizational. These programs are designed to offer additional support to ease the transition back into the home culture. Please refer to our Division on Training for more information.