Privacy Statement

The terms of this Privacy Statement are effective as of 1st January 2018.

This Privacy Statement sets out to show how Relocation Africa (Pty) Ltd. uses, disseminates and protects any information collected by us, and aims to demonstrate our commitment to privacy.

EU-U.S. Privacy Shield Framework

While not located in either of the regions mentioned above, a number of our clients are registered for The EU-US Data Privacy Shield (2016), as their provider we must ensure that we too are abiding by the main premises of this legislation. Namely we must ensure that we use data only for the intended purpose, that we do not share it without consent, that we store it securely and that it is destroyed appropriately.

1. Information Collected through our Website

The website domain registered to Relocation Africa (Pty) Ltd. and our only online portal is:

https://www.relocationafrica.com

We do not collect any personal data from individuals who visit our website to learn about our business.  Individuals may voluntarily provide personal information in order to sign-up to our Newsletter. This personal information includes name and email address and is used solely by Relocation Africa for marketing purposes. We do not sell or distribute any of this information to third parties.

1.1 Passive Collection

As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser types, Internet Service Provider (ISP), referring /exit pages, the files viewed on our site (e.g., HTML pages, graphics etc.), operating system, date / time stamp, and / or clickstream data to analyze trends and administer site.

1.2 Tracking Technologies

Relocation Africa makes use of tracking technologies such as ‘cookies’  or similar technologies to administer our website, analyze trends and track users’ use of the site.

Cookies can be controlled at individual browser level. If you reject cookies, your use of certain features on the site may be limited.

1.3 Links to Third Party Sites

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

1.4 Social Media Widgets

The Relocation Africa Web site includes Social Media features such as the Facebook ‘Like button’ and Widgets such as the ‘Share this’ button. These features may collect your Internet Protocol address, which page you are visiting on our website and may set a cookie to enable the feature to function properly. Such social media features and widgets are either hosted by a third party or hosted direclty on our website. Your interaction with these features are governed by the privacy statement of the company providing it.

2. Information We Collect

Relocation Africa collect personally identifiable information about individuals when provided on a voluntary basis. Information is gathered by means of an online Needs Analysis Questionnaire hosted by a third party provider. On completion of such questionnaire the information is downloaded to and stored on our secure server. This information is only requested when necessary for the delivery of services that you request.

2.1 Third Party Questionnaire Hosting Service

All Online Needs Analysis Questionnaires are hosted by the service provider Survey Monkey. As a trusted provider and handler of private information their detailed Privacy Statement can be read here.

2.1 Sharing with Third Parties

Relocation Africa will share your information with third parties who deliver services on our behalf. These individuals and companies are authorised to use your personal information only in a manner that is required to provide the requested services. Such services may include:

  • Household Goods Shipment
  • Immigration Services
  • Destination Services (Orientation, Home Search, School Search, Settling In & Departure Services)

3. Children

This website is not directed to children and we do not knowingly collect any information, including personal information, from children.

4. Security

Relocation Africa uses industry-accepted standards of technology and operational security in order to protect personal information. Despite our efforts to protect personal information, there is always some risk that an unauthorized person my illegally gain access to systems, or information sent via email may be intercepted. Therefore, Relocation Africa cannot guarantee that unauthorized persons will not obtain access to personal information.

5. Changes in this Privacy Statement

We reserve the right to modify this Privacy Statement at any time, so please review it frequently.

6. Contacting Us / Corrections/Updating Personal Information

If you have any concern or query in respect to this Privacy Policy please contact:

Ursula Vance

Relocation Africa

42 Goldbourne Road

Kenilworth, 7708

Cape Town

South Africa

Phone: +27 (0) 21 763 4240

Fax: +27 (0) 21 797 7758

Email: ursula@relocationafrica.com

7. Consent

Using this website or submitting personal information confirms your consent and agreement to terms of this Privacy Policy. If you do not agree to the terms of this policy, please do not use this website or submit personal information.