This letter was written by D Boardwin, and sent to Berea Mail.

My passport expired on 19 June and I had to renew both my partner’s and mine simultaneously.

After having read so many negative comments about Home Affairs I was pretty apprehensive about going through the process and this is where my whole perception of Home Affairs changed.We visited the Home Affairs in Umgeni Road on Tuesday, 13 August at 8.30am and by 10.30am we were out with the 100 others before us. This they achieved notwithstanding being short of one camera,which is the most time consuming part of the process. The staff were very courteous and very organised and efficient.

The only negative comment I have to make is in respect of some people who sat in the queue of seats just moaning every step of the way – of the 100 or so there were four or five at the most who just couldn’t handle sharing the queue with anyone else. I guessed that this small minority were spoilt in the past (prior 1994) and that should explain everything.

On Monday, 19 August, four working days after I applied, I received an SMS informing me that the passports were ready for collection. At 11.45am we entered the Home Affairs Collections Division and by 12pm we were back in our car.

Need I say more – I believe that South Africans must accept that things have changed and its time for them to change with the times.

Home Affairs Umgeni Offices have my vote of confidence. We need to be more supportive and positive. Churchill once said that “if you nothing good to say, then don’t say anything.”

 

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Sources: [1], [2]. Image sources: [1], [2].