Cape Town – Travel agents say that although Home Affairs’ new hi-tech departmental contact centre is a step in the right direction, it’s simply “not enough”.
Home Affairs recently launched a new departmental contact centre that will bring immediate resolutions to customers’ queries. Travellers who have applied for an unabridged birth certificate can track the progress of their application by quoting their ID number to the operator at the centre, who will be able to see exactly what is delaying the application and when it will be ready.
“Sure, this is a positive development, but I’m not sure how effective it will be for travellers as the process remains the same,” says Mark Buck, MD United Europe. “It’s like going to a restaurant and knowing you have to wait 20 minutes for your pizza, but now you can get an update from the waiter every five minutes about how long it’s still going to take.”
“These new developments are simply a distraction from the real issue, which is why are the requirements to produce a UBC even in place?” adds Otto De Vries, CEO of the Association for South African Travel Agents (ASATA).
Says De Vries: “Our position remains unchanged and the expectation is to see the removal of the requirements, as it is not standard practice and can’t be proven to deal with the issue of child trafficking.”