This increase in demand had put pressure on the immigration counters at the airport‚ he said.
“Even with 100% staff attendance‚ not all the counters can be fully staffed. A 100% attendance is not attainable due to normal human resources factors‚” Apleni said.
“We are currently managing a four-shift system per week‚ reinforcing our day shift to deal with terminals experiencing a high volume of travellers. This translates into a situation where more than 40% of our immigration counters cannot be operational at peak periods‚ given limited staff capacity and the need to balance shift operations over a 24-hour cycle.”
Earlier this week‚ TMG Digital reported that incoming passengers’ experiences of three- to four-hour waits at undermanned biometric capturing system checkpoints at OR Tambo International Airport are earning South Africa a bad reputation overseas.
Comair CEO Erik Venter said the airlines in his stable are “constantly having to re-accommodate” international passengers who miss connecting flights.
DHA streamlines birth certificates to ease minor travel