Biometric Delays: 3 quick-fixes to ease festive season spike at SA airports

Cape Town – The Tourism Business Council of South Africa (TBCSA), along with other tourism stakeholders and the ministers of Tourism and Finance in South Africa have put forward three suggestions to alleviate congestion at all SA’s major airport before the start of the festive season.

Although the solutions are still subject to approval from the government, TBCSA CEO Mmatšatši Ramawela says she is ‘cautiously optimistic’ that the short-term solutions will be approved.

This follows an urgent Captains of Industry meeting with the Ministers of Tourism and Finance on Friday, 4 November, in which the TBCSA address the concerns regarding immigration ahead of the bumper summer season expected over the next couple of months.

The three short-term solutions, proposed by the TBCSA and SA Tourism, as well as various other stakeholders, are: 

1. To introduce ushers at the airport to assist with welcoming and  information.
“Many people stand in the wrong queues and don’t even know it until they reach the front,” Ramawela says. The ushers can help eliminate such issues and unnecessary frustration by helping people to the right counters off the cuff.